CHANGES / CANCELLATIONS

Thank you for your purchase with us at skintidote.com. No cancellations or changes can be made to your order after the order has been processed. If your order has not been processed we can however, make changes to the mailing address or your email address if they are incorrect or cancel an order. 

 

REFUNDS / EXCHANGES

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Only merchandise purchased from skintidote.com can be returned within 30 days of purchase. Due to the nature of our products, the merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you must let us know within 24 hours of receiving the order to receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer's expense and are non-refundable. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS and retain the receipt for your records. Skintidote is not responsible for return postage, the cost of insurance, or lost or undelivered items.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.

For any further questions, please contact hello@skintidote.com. Business days are from Monday to Friday, excluding federal holidays within the United States.